Conditions of Use

The shop-www.que chimba.com was set up by the company that Chimba AE, which is the operator of this site.
What Chimba
76 avenue de Ternier
74160 St Julien en Genevois
Tel: 09.53.69.57.19
Siren 522 560 333


Any order under a product appearing in the online store's website-www.que chimba.com requires prior consultation of these general conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent that the customer wants to order online the products presented in the framework of the shop the website. The consumer has the ability to save or print these terms and conditions, provided that both saving and editing of this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly related to his professional activity, their acquisition is reserved for personal use from him. As a consumer, the customer has specific rights, which would be called into question the assumption that the products or services purchased through the website would actually have to do with his professional activity. The online shop set up by the company that chimba AE in the website lists the following information:

disclaimer enabling precise identification of the society Chimba AE

presentation of the essential characteristics of the goods offered

indication, in Euros, the price of goods and, where appropriate, delivery charges

The conditions of payment, delivery or performance

the existence of a right of withdrawal

the validity of the offer or the price

the conditions for terminating the contract when it is permanent or lasting longer than one year

All this information is presented in French. The consumer states have full legal capacity to engage under these terms and conditions





Article 1: Entirety These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms and conditions.

Article 2: Purpose
These general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods and services offered by the company Chimba AE What the consumer.

Article 3: Contractual documents
This contract consists of the following contractual documents, presented in descending order: these terms, the order form. In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document senior prevail.

Article 4: Entry into force - length
These conditions come into force on the date of signing the purchase order. These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company that Chimba AE.

Article 5: Electronic signature
The "double click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation
The contractual information will be confirmed towards e-mail no later than the time of delivery or at the address specified by the customer in the order form.

Article 7: Proof of the transaction
The records stored in the computer systems of the society Chimba AE in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. the filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.

Article 8: Product Information
8-a: The Society Chimba AE has on its website to sell products with the characteristics required to comply with Article L 111-1 of the Consumer Code, which provides the opportunity for the potential consumer to know before taking control of the essential characteristics of the products they wish to buy.
8-b: The offers presented by the company Chimba AE What are valid only within the limits of available stocks.

Article 9: Price
Prices are in euros and are valid as of the date of mailing of the order by the consumer. They do not include delivery fees, charged in addition, and indicated before the validation of the order. The prices include the VAT applicable on the day of the order and any change in the VAT rate will be reflected in the prices of the online store. Payment of the full price must be made when ordering. At no time, the payments can not be regarded as payments or installments.

Article 10: Payment
To set the order, the consumer has, at its option, of all the payment methods specified in the order form.The consumer provides the company that Chimba AE it has the required permission to use the payment method chosen by him, while validating the order. What society Chimba AE reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card by certified financial institution or in case of nonpayment. What society Chimba AE specifically reserves the right to refuse a delivery or an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being of Directors. What society Chimba AE has set up a procedure for control checks to insure no one is using the bank details of another person without his knowledge. As part of this audit, the customer will be asked to send by fax to the company that AE Chimba a copy of a photo ID and proof of address. The order will be confirmed after receipt and verification by us of parts sent.

Article 11: Availability of products
The order will be executed no later than within three days from the day after the consumer placed his order. In case of unavailability of the product ordered, mainly because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.

Article 12: Delivery
The products are delivered to the address specified by the customer on order worldwide. The consumer has to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and the company that Chimba AE within a week . The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work primarily with Colissimo. When we do a shipment, you will immediately receive an email informing you.
MAIL
To minimize transportation costs, all products of small and medium size are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a card in your mailbox, allowing you to collect your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery from the date we've shown in the mail from, we ask you to report the delay in calling us by phone or by sending us an email. We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). But if the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of the carrier. If the product was still available, but had changed their prices on the site, we apply the new sales price, either by refunding you the difference by check or by requesting a check on the price difference. We are not responsible for the longer delivery times because of carrier, especially in case of loss of products or strike.

Article 13: Delivery problems due to carrier
Any anomaly concerning delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be necessarily specified on the delivery form "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or mail to:
What Chimba
Customer Service,
76 avenue de Ternier
74160 St Julien en Genevois - FRANCE

Article 14: Delivery errors
14-a: The consumer must make to the society Chimba AE on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the entries on the order form. Any claim made after this time will be rejected.
14-b: The formulation of this claim from the company Chimba AE What can be made: - primarily by phone at 09.53.69.57.19 Tuesday to Saturday from 9am to 12pm. - By connecting to our site in the heading "follow your order" or, after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order.
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company What Chimba AE of any responsibility with respect to the consumer.
14-d: a receipt of the complaint, the company that Chimba AE assign a number of exchange of the product (s) (s) concerned and communicate by e-mail, fax or telephone to consumers. the exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.
14-e: In case of error of delivery or exchange any product for exchange or refund will be returned to society than Chimba AE as a whole and in its original packaging, in Colissimo, with the following address:
What Chimba
Service return
76 avenue de Ternier
74160 St Julien en Genevois - FRANCE

To be accepted, any return will be reported in advance to the Customer service of society Chimba AE.
Shipping costs are the responsibility of society Chimba AE, except it would prove that the product does not match the original declaration made by the consumer in the right of return.

Article 15: Product Warranty
In accordance with
Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the consumer of the legal guarantee which requires the seller to guarantee against all consequences of defects of the thing sold. The consumer is expressly informed that the company Chimba AE is not the producer of the products featured in the website within the meaning of Law No. 98-389 of 19 May 1998 concerning liability for defective products defective. Therefore, in case of damage to a person or property by a defective product, only the responsibility of the producer of it could be sought by the consumer, based on information on the packaging of the product. The conditions and the manufacturer warranty period are shown on the relevant products. Given the frequency of renewal of the components of technical products, All Chimba AE may, upon request, inform the consumer of the availability of spare parts of products offered and how to possibly get them.

Article 16: Right of withdrawal
The consumer has a period of 10 days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the order of the consumer. If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported prior to the Customer company What Chimba AE: - primarily by phone at 09.53.69.57.19 Tuesday through Saturday from 9 to 12 - by connecting to our website in the "follow Your Order "or, after entering your customer number, you can get your order number. The product should be returned to Colissimo What Chimba AE Ternier 74160 76 Avenue de St Julien en Genevois, FRANCE.
Only products returned will be together, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is without penalty, except for cost of return. Assuming the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, the company that Chimba AE will make every effort to reimburse the consumer within 30 days.
The consumer will then be refunded by a credit to his bank account (secure transaction) if paid by credit card or check in other cases.

Article 17: Rights of use
The right to use the software in the society Chimba AE, as well as those distributed by it, the consumer is granted a non-exclusive, personal and not transferable in accordance with the Code of Intellectual Property. However, under Article L122-6-1 of the Code, the consumer has a right of reproduction only for the establishment of a backup, when it is necessary to preserve the use of software. In any case, the software author retains ownership of his work, the consumer agrees to comply.

Article 18: Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as acts of God or force majeure any compelling facts or circumstances, outside parties, unforeseeable, inevitable, beyond the control of the parties and which can not be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days after the date on which it becomes aware. Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the case of force majeure lasts longer than three months, these terms may be terminated by the aggrieved party.Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning stop telecommunication networks or difficulties specific to telecommunication networks to external customers.

Article 19: No partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope.

Article 20: No Waiver
The failure of either party not to claim a breach by the other party to any of the obligations under these Terms shall be construed in the future as a waiver of the requirement involved.

Article 21: Title
In case of difficulty in interpretation between any of the titles at the head of clauses, and any of the clauses, the titles will be declared non-existent.

Article 22: Applicable law
These general conditions are subject to French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer should first contact the company that Chimba AE for an amicable solution. In a second step and in case of appeal, the consumer may file a claim with, through its dedicated dialog.

Article 23: Data Protection
The information requested from the consumer is required to process the order and may be communicated to partners of the company that Chimba AE involved in the execution of this command.Consumers can write to the company that Chimba AE whose coordinates are within the terms and conditions contained in the website, to oppose such disclosure or to exercise their rights of access, rectification regard to the information concerning and contained in the files of the society Chimba AE, as provided by the Act of 6 January 1978.